Xero issues new apology to accountants, days after controversial social media post
Xero has apologised for sending an automated analytics email to business users, instead of leaving accountants to parse the details for clients.
Xero has apologised to accountants for sending an analytics email directly to business users, and paused the feature for Australian customers, days after issuing a mea culpa for a social media post that claimed users could save on accounting fees by linking Xero directly to AI tools instead.
In a blog post on Wednesday, UK managing director Kate Hayward said the accounting software platform had sent an automated monthly analytics email directly to its business users, instead of leaving accountants and bookkeepers to parse the details for clients.
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